did someone ever say, you can t save them all, to you? my mother is probably the one that would say and still says that. but yeah, i heard that a lot. reporter: she rarely listened, though. the desire to do good, to save a child was too strong. though sometimes, in the quiet hours, she wonders if she did the right thing. if i wouldn t have picked that house. if i would have not taken a shower. if i would have done something else, she wouldn t have been in that situation. reporter: of course, no one could have known then that it would end up like this. unified police department. i need to report a runaway. my daughter is missing. reporter: her daughter was anne grace kasprzak. though when veronica first met annie, she wasn t a kasprzak at all. she wasn t even her daughter. she was a client, just 7 years old, with a rough childhood. she d been through some abuse, and she had a hard time trusting other people.