land. the plane landed and the sick passenger was evacuated. but then the door wouldn t lock because it was 30 below. the passengers couldn t get off because goose bay didn t have immigration staff so they sat for 16 hours. one person tweeted, help us, united. it s freezing. another said this is an merge. people are not doing well. running low on food. the passengers were told a rescue play was coming. because united had to find another 777, the replacement didn t leave until after they had been on the ground for 11 hours. finally, 27 hours after leaving newark, they landed back in newark. shep? shepard: what are we hearing from united? yeah, the airline apologized and said the crew did everything to assist that was possible.