The reality of cloud-based storage is there are hard limits, even to unlimited plans. We continue our story of managing tons of terabytes of online storage, and what happens when an infraquake hits.
Google Support Gets Unexpected Help as Man Reaches Out for Assistance, Ends Up Assisting
The user was locked out of his Gmail account, but ended up helping a Google support executive unblock his own account. By Edited by Gadgets 360 Newsdesk | Updated: 6 May 2021 14:42 IST
A Google Workspace Support executive told him that he couldn t help him
Highlights
Rose continued trying and managed to fix things for himself
Rose had managed to troubleshoot the issue on his own
Google support executives can have unusual days too. Imagine reaching out to a customer care service with an issue and the company representative tells you that he, too, was faced with the same problem and couldn t really solve it. And then after trying for a while, you manage to save the day for yourself as well as the company representative. Too much? Well, that s exactly what happened to Mike Rose, founder of No More Robots game publishing label, who was locked out of his person
(Photo by Jay Wennington on Unsplash)
Getting locked out of your Gmail account is frustrating when there s no clear explanation as to why it happened. But more worryingly, you may never regain access to your emails again and be forced to look for an alternative.
Game publisher Mike Rose tweeted a transcript of a live chat he experienced recently with Google Support after his Gmail account was locked for suspicious activity. Hoping for an explanation and a way to unlock his account, Rose was met with no support at all.
Rose initiated a live chat with Google Workspace Support, and a support person named Daniel explained that We don t have the tools to troubleshoot personal emails unfortunately. That may not come as much of a surprise to anyone, but Daniel goes on to admit that, I locked myself out of mine a few months ago and I m still locked out to this day.