[Startup Bharat] This startup builds chatbots from hinterland India for global businesses
Anshul Shrivastava started AxleWeb Technologies, a web development company, from Rewa in Madhya Pradesh. The company has been recognised by the government’s Startup India initiative.
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The hype around Artificial Intelligence-powered chatbots has been on for a while because there really is something about computer programmes that can interact with customers automatically, and let humans focus on more urgent tasks at hand.
Chatbots and AI-enabled assistants have taken over brand-consumer interaction in a big way. With increasing number of smartphones, a large section of the online population has access to messaging apps on their phones, and thus prefer to use chatbots to interact with brands at their own convenience rather than get on a call.