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Share this article CHELMSFORD, Mass., June 10, 2021 /PRNewswire/   Customer Relationship Management Institute LLC (CRMI), specialists in driving companies revenues and profits by implementing Customer Experience (CX) strategies that make CX the most critical component of their DNA (CXDNA), announced that 33 service organizations have qualified to receive the CRMI also recognized six companies for engaging employees to meet the rigorous customer-relationship training requirements needed for the NorthFace ScoreBoard  Award 2020. The certified Customer Experience Management Professional (CEMPRO) program was established in 2010 to provide best-in-class training curricula for organizations who want to ensure that their customer-facing groups (CFG) have mastered the skills needed to deliver consistently exceptional customer service. The award criteria require the entire applicable CFG to receive the training and 90% must achieve a minimum test score of 80% within the cal

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