to climb into the back thanks to a locksmith he says damaged his car after he left his keys inside. he said he left him bank account empty after charging $800. it hurt, that s a lot of money. reporter: ann mcgovern shelled out $1700 to get into her home after a lockout this winter. i never had anything like this happen to me before. reporter: but according to the maryland attorney general and the better business bureau, dozens of people say they ve been grossly overcharged by the same company. we saw a sudden and tremendous spike in complaints. reporter: more than 70 in just the last year with many clients telling the same story. they called around the clock locksmith and its owner joe horton to get the locks popped. he won t give estimates, but when the work was done he ran their credit cards and handed over huge bills holding on to their stuff until they signed. he takes advantage of people in vulnerable times when we need the service and grateful for the serv