Dubai: The Amer call centre at the General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai received more 5,500 calls during the Eid Al Fitr’s holidays.
GDRFA-Dubai said that it received 5,532 calls from Tuesday (May 11) until the end of Saturday (May 15), with an efficiency rate of 92 per cent on its toll-free number 8005111.
Major General Mohamed Al Marri, Director General of the GDRFA Dubai, said that the department was proactive in automating its services, developing its infrastructure and using the latest technology to provide digital services that could reach customers anywhere round the clock, even during the holidays.
“GDRFA Dubai is keen to enhance communication with customers through various smart channels to achieve customer satisfaction. Since the activation of the remote work system, we have demonstrated our complete readiness to continue providing services round the clock,” said Maj Gen Al Marri.