again. this entire mountain was on fire. reporter: she and her husband, doug, were nearly 100 miles north in bristol, tennessee, when they saw a photo of their property on social media. it was taken during the deadly wildfire outbreak in their state. all of the images we saw, it really looked bad. i mean, it looked like there s no way for this house to survive. reporter: not knowing the fate of their gatlinburg home, the williams family shared their story with a local tv station. and a fire captain from tennessee happened to catch that story. the homeowner was stating she didn t know whether it was still standing. reporter: jerry redmond and his volunteer crew knew they had the tans amy and doug williams were hoping to hear. their retreat on holly ridge road was still standing. he had even unknowningly caught proof in this picture. that s the williams home standing tall on the scorched hillside. redmond went beyond the call by