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Homeowners Satisfied With Current Appraisal Process But Will Soon Demand More: Javelin/ServiceLink Survey

Share this article Share this article PITTSBURGH, Pa., Dec. 10, 2020 /PRNewswire/ More than one-third of consumers who recently bought, sold or refinanced their homes expressed a willingness to use self-serve technology in the home inspection process, with most saying they believed it would be faster, according to a national consumer survey commissioned by ServiceLink. The appraisal and closing report, released today, found that consumers, although mostly satisfied with the traditional appraisal process, believe that parts of the experience, such as appraisal scheduling and appointments, could be improved significantly. ServiceLink and its EXOS Technologies division commissioned the survey to analyze key challenges and opportunities in the mortgage processes and the role that digital mortgage strategies play in enhancing the appraisal and closing process for borrowers and lenders. Javelin Strategy & Research surveyed 1,500 consumers who had interacted with the home buying and m

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