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Press Ganey today announced that the United States Patent and Trademark Office issued U.S. Patent No. 11,003,849 detailing an innovative artificial intelligence methodology allowing health care organizations to extract and parse impactful insights from unstructured text to enable continuous improvements and revolutionize the patient experience.
“This is an exciting innovation for Press Ganey, our clients and their patients,” said Daniel Litwer, Chief Client Officer, Press Ganey. “Artificial Intelligence derived from patient comments will provide cues to caregivers about their patients’ needs and preferences so they can anticipate those needs rather than react after the fact.”
Through its dynamic, proprietary engineering, Press Ganey offers the only platform with the ability to accumulate and analyze large volumes of unstructured datasets necessary to accelerate transformation across the care con