February 17, 2021
The system’s use cases include call centres and e-commerce platforms
One of the biggest challenges that call centres face in the country is people using more than one language in conversations. Though speech recognition solutions are available, they are mostly language-specific, making it difficult to identify, transcribe and analyse the data.
Researchers at the International Institute of Information Technology (IIIT-H) have found a workable solution to this problem.
They have come up with a common Automatic Speech Recognition (ASR) system for six Indian languages. The multi-lingual system will hit the market by August 2021, according to Anil Kumar Vuppala, a Professor at IIIT-H who led the research team.