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MACAU DAILY TIMES 澳門每日時報More patrons trigger better casino service post-pandemic, survey finds
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GGRAsia – Macau gaming service quality record high in 2023: survey
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Macau’s annual Gaming Service Index survey of casino resort staff performance shows that there was a 17-point improvement year-on-year in the overall index in the fourth quarter of 2020, relative to the final three months of 2019. The fourth-quarter 2020 reading was 130 points, versus 113 points in the same period a year earlier, according to a report published on Wednesday.
The review, conducted by so-called ‘mystery shoppers’, was limited in 2020 to two observation rounds, one in October and one in November, due to the Covid-19 pandemic, said the organisers in a Wednesday briefing.
The survey was organised by the Macau Gaming Research Association, in collaboration with SGS Hong Kong Ltd, described as an inspection, verification, testing and certification company.