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TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities

Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests .

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TELUS International Partners with eGain Corporation to Elevate its Contact Center as a Service Offering with Modern Knowledge Management and AI Functionalities

TELUS International has partnered with eGain Corporation. TELUS International offers the eGain Knowledge Hub? as an integrated solution as part of its Contact Center as a Service offering, or as a.

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Egain Reports Continued Momentum In New Logo Wins Driven By AI Knowledge Offering

Egain Reports Continued Momentum In New Logo Wins Driven By AI Knowledge Offering
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eGain Announces AssistGPT™ for CCaaS at Enterprise Connect

eGain Announces AssistGPT™ for CCaaS at Enterprise Connect
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eGain to Participate in the Annual Roth Conference on March 18, 2024

eGain to Participate in the Annual Roth Conference on March 18, 2024
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