I do catch instances where i wish we were more transparent and better about customer service. The other thing id like to mention. We had a group get together in little rock to discuss reimbursement to providers that have provided outside care. Youll have situations that arise, now with this 40mile rule that the v. A. Owes this money, it appears the v. A. Owes a lot of people in arkansas a lot of money. And has not been very forthcoming in paying those bills. Its another thing that makes it such that the trust issue that we talk about. The other problem is, if you dont pay your bills theyre going to quit dealing with you. And then, thats the greatest thing. And that really is going to affect quality of care. Can you quickly mention that . I will, and maybe ill ask carolyn to comment. I talked about the five strategies from my v. A. One of them i talked about was improving our internal support services. And going to assured Services Model where we centralize the bill paying. So thats all
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