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REDWOOD CITY, Calif., April 05, 2021 (GLOBE NEWSWIRE)
Reputation, the global leader in reputation experience management (RXM), today announced it has acquired Nuvi, a robust social customer experience (CX) software company based in Lehi, Utah. Nuvi s award-winning social listening and data visualization capabilities are a strong complement to Reputation s innovative platform built for the next generation of experience management.
Today, 91% of people believe that companies should fuel innovation by listening to their customers. Yet, only 32% of marketing and customer experience professionals believe they have access to the information they need to understand customers needs. This dynamic has created a dramatic gap between customer expectations and a company s ability to gather feedback data and quickly act on it. With this acquisition, Reputation has created a powerhouse platform that effortlessly combines traditional experience management (surveys) with digital exper