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SOM Michigan Department of Insurance and Financial Services Advises Consumers of Free Process to Appeal Health Insurer Denials Media Contact: Laura Hall, 517-290-3779, halll17@michigan.gov FOR IMMEDIATE RELEASE: April 20, 2021 (LANSING, MICH) The Michigan Department of Insurance and Financial Services (DIFS) is reminding consumers of an important free tool for consumers to appeal an insurer’s denial of a health insurance coverage decision or claim. “Consumers may feel frustrated when their health insurance company denies coverage for a medical treatment or service, and they may not know that they have another opportunity to be heard if they are not satisfied with the results of the insurer’s internal appeal process,” said DIFS Director Anita Fox. “Michigan’s Patient’s Right to Independent Review Act (PRIRA) gives consumers the opportunity to have an external review of health insurance decisions to obtain the health care services to which they are entitled.”

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