The award was announced during The Card Payments Awards digital ceremony on April 29, 2021.
Featurespace s ARIC Risk Hub safeguards payments across NatWest s commercial and consumer divisions from all known fraud types, as well as new scams and attacks.
Featurespace s ARIC technology achieves this by risk scoring every event within its authorization stream and predicting individual customer behaviors.
Since deploying the ARIC Risk Hub, NatWest has achieved:
A substantial improvement in value of fraud detected
An exponential increase in scam value detection rate
Greater overall customer satisfaction
A higher Net Promoter Score (NPS) We selected Featurespace as a strategic partner as the team and their technology gave us the best understanding of NatWest s requirements to protect our customers from the harm of fraud. This award win is testament to Featurespace s excellence in this area,