Richard Szerman feels that there is a lack of leadership during the pandemic.
“It is at a federal level. It is that in the banking sector. It’s everywhere you look,” Szerman said. Individuals should not be making decisions that they aren’t empowered to make and do not have the educated knowledge.
SPS has been having issues with a file that Szerman filed for a client and there are new problems with the file such as losing the paperwork. Szerman says that it is common for that to happen so he resends it, but they lose it and when they do find it SPS says it is past the 30 days and cannot help him.