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Lauren Bailey When Mercer Canada recently partnered with a vendor on an employee well-being initiative, the human resources team noticed the images included in the materials reflected a stereotypical idea of the traditional family a heterosexual couple with two children, all Caucasian. “It wasn’t reflective of our population,” says Julie Duchesne, Mercer’s health business leader in Canada. “We really want to ensure that the people represented best reflects our values and our workforce. We can use our role . . . to challenge vendors and if their culture doesn’t align with ours, we can work with them to change their communication materials as we did in this case.”

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