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“In this ever increasingly competitive world, the aviation industry has no place for such unprofessional, unreliable and uncouth behaviour as exhibited by @flysafarilink,” Joho wrote on Twitter.
In its rebuttal, the airline claimed Joho arrived late for a flight and was thus not allowed to board.
“We understand you arrived at Vipingo Airstrip at 4:04 pm, which is part of the departure time. As a premier airline, we offer an on-time service for all our flights. We also need to respect our other customers who were on time and on board,” it said in a statement.
The domestic carrier offered to rebook the governor’s ticket to another date without penalties, but it appeared Joho did not like the response.