the bouquet to surprise her and the company i ordered it from kept telling me it s coming, it s coming, it s coming. the bouquet never arrived and ended up with a really angry girlfriend. too often, he said, the flowers that did make it were wilted or really bad quality and he saw hundreds of unhappy customers on social media had made similar complaints. here s why this happens. most flowers go down a long supply chain from farm to wholesaler to local florist. when a delivery service takes an order online, it pays the florist a discounted price to send flowers to the customer. unlike walk-ins, online customers don t come back for more business. so local florists have no incentive to sell their best flowers to the delivery companies. urban stems does it differently. it says it sources flowers directly from farms overseas, and it fulfills its orders from distribution centers in cities across the country. the company says it can get flowers out to customers within one day. when we cam