in school, and she said to the fbi that she feared him, quote, getting into a school and just shooting the place up. meanwhile the fbi as you know has admitted proper protocols were not followed when it came to this tip. somehow it went nowhere even though it was so close, john, to the date of this massacre. and florida social services also failed to act years ago on a pretty strong tip about this guy. reporter: absolutely. that was in 2016. the department of children and families here in florida went to the home of this suspect. they went to check out his home life. he and his girlfriend had just broken up. and what they saw was also very disturbing. they found he was cutting his arms. he had nazi symbols and racist language on his backpack for school. he was planning to buy a gun. and still despite all of that they determined he was very low risk. they figured he lived with his mom, going to school, getting