by one or more of these recalls in the united states. the biggest recalls are for solutions our engineers have developed with regard to two specific mechanical causes of unintended acceleration. one involves all weather or inappropriate accessory floor mats that when loose or improperly fitted can entrap the accelerator pedal. the other concern, pedals that can over time grow sticky with wear in rare instances. the solutions we have developed for both these issues are effective and durable. with respect to possible accelerator pedal entrapment by the floor mat, toyota recently designed a vehicle-based change that directly addresses the problem and announced the solution to the public in
president, akio toyoda. this whole mess has seriously damaged his company s worldwide reputation for safety and reliability. here now, fox business network s jenna lee. what are the effects so far on toyota sales, jenna? we do know there is going to be damage, jon, we just don t know the amount of it yet. the company has given an estimate of around $2 billion, but that was before all these hearings and now we re hearing different statements coming from the company that it s premature to talk about market shares or sales at this time. i want to give you how much the recalls per car are costing dealers and toyota, and we got some information from penske automotive, one of the nation s largest auto repair chains and this is what they say it s costing, so it s their assessment of this, the sticky gas pedal problem is costing about $70 to repair, the faulty floor mat, around $220, but again, that s from an auto repair chain. the dealers here are giving us, again, very mixed messages, some
hearings like the rest of the country. they are concerned that there may be an issue but they believe toyota is on top of it and will take the necessary actions to correct it and again, as we come back here, dutch, watch for that fella there, they want everybody to know that they think their jobs seriously and they have incredible pride on the cars that roll off the line. no one doubts people working hard here. people would feel better if they knew what was causing the cars to do this. yesterday what came out of this is no one can say for sure. the floor mat, something electronic. we re still knocking this arnold. around. that s right. you also heard mr. lentz, the c.o.o. for toyota u.s.a. sales, he was talking about the fact that they have hired the engineer firms, they ve created the safety strike force so when they hear of these incidents they can get to it as fast as possible the scene of these situations and get to the bottom of what s actually happening with these vehicles.
was the wrong size, meant for an suv, a vice president at the dealership says they do not mix and max the all weather mats. the company declined to talk to us pending their own investigation. even so, lawyers for the families believe the floor mat is only partially to blame. we know there was evidence of heavy application of braking, he s kind of finding the car is lurching like a bull and the brakes fail entirely and the throttle is wide open and it takes off like a rocket. reporter: a friend gave a eulogy describing saylor as a religious man of great faith and strong opinion fell in love with his wife at first sight. very persistent knew what he wanted and knew at that time was one he wanted to spend the rest of his life with. reporter: the couple doted on the daughter and mark coaching the soccer team. his main focus was on his
per hour. deb is live with an a.m. original. deb, police say the problem was the floor mat, but the victim s family not convinced of that explanation. reporter: right, absolutely. when you think about it, it appears there was a lot going on in this car. this was a 911 call heard round the world and sent the car guy apt scrambling to recall millions of vehicles. we do warn you it is difficult to listen to. it lasted 17 seconds. august 28th, 2009, california highway patrol officer mark sailor was driving his 13-year-old daughter to a soccer match in san diego county. his wife a genetic researcher was next to him in the passenger seat. her brother behind mark was talking to a 911 operator