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dong here. it will not say if doj prosecutors are getting involved here. i want to read this statement from the department of transportation in which it says the investigation is focused on whether southwest engaged in unrealistic flight scheduling which is illegal under federal law, and whether southwest airlines provided timely refunds and reimbursements to affected passengers as required. southwest has already taken a huge reputational hit here. they ve lost about $850 million as a result of this. we re talking about millions of passengers, if you consider 16,700 flights, 180 people on each flight, we re talking about three million passengers left in the lurch here. so now that the doj, the department of justice, is looking into this, we ll see if there is any sort of criminal liability that the southwest airlines has here. that would be a huge unprecedented move, something we have never seen in the industry s history. i mean, it messed up a lot of
christmas holiday. lawmakers will demand answers on why the budget airline was unable to adequately cope with the massive winter storm as it received more than $7 billion in covid relief funds during the pandemic. in his prepared testimony, the coo explains weather and scheduling software overwhelmed. the president of the southwest airlines pilot association will also testify and he is expected to blame the carriers over confidence in plan flights and failure to modernize. our customers are starting to feel the strain. our pilots have been under strain. highest fatigue rates we ve seen in years. so southwest does have a reckoning and they will have to address their systems, i.t. and processes. the testimony comes as the u.s. department of transportation is investigating the airline over its flight
reimbursements and refunds are enough like the account of one woman that missed her own wedding. this comes as the u.s. department of transportation is investigating the flight scheduling and the airline faces a lawsuit from shareholders over claims that they down played and failed to disclose their outdated technology. neil? neil: just amazing. lydia hu, thanks very much. the airline is saying that they will have a software a patch available friday that will prevent any of this from happening in the future. sort of like saying there s an app for that. there is a software fix for that. franchesca page has more. they seem to be saying, you know this industry better than i, that that software patch will solve this from happening in the future. is that right? it s to be determined. the big question everyone is asking, neil, is this just something that will happen to