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Eversource Needs To Improve Response Times In Priority Accidents, PURA Decision Says

Eversource has to improve how quickly it responds to priority public safety calls as well as revise its procedures regarding the reporting of such events, according to a final decision approved Wednesday by the state’s Public Utilities Regulatory Authority (PURA).

PURA: Eversource Needs to Update Response Times And Revise Accident Reporting Procedures

Eversource’s delayed response to a January car crash resulted in two individuals staying trapped for longer than they should have been after their car struck a utility pole in Norfolk, according to an investigation by the state’s Public Utilities Regulatory Authority (PURA). 

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