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A 9-1-1 caller frantically told the dispatcher a 9-year-old child had been seriously injured in a traffic accident. The dispatcher paused and took a deep breath, thinking for a moment about his own school-age children. The ambulance crew responded to the scene, which had been witnessed by a dozen frightened bystanders, including children and parents. Quickly moving the child into the ambulance, the paramedics initiated a Code 3 transport to the hospital.
Before the end of the day, the department chaplain had been notified of the call twice once by the duty supervisor, who recognized the potential for emotional distress, and also by an automated notification program set up through the system’s communications center. Using keywords, a FirstWatch program generates e-mail reports informing the chaplain of calls that meet established criteria, one of which is Code 3 pediatric transports.