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GM Financial ranked poorly in the recently published 2020 J.D. Power U.S. Dealer Financing Satisfaction Study.
J.D. Power says its U.S. Dealer Financing Satisfaction Study “measures auto dealer satisfaction” with lenders across six different types of financing: captive luxury–prime, captive mass market–prime, lease, non-captive national–prime, non-captive regional–prime and non-captive sub-prime. The study is based on responses from 3,960 auto dealer financial professionals fielded between August 2020 and September 2020.
GM Financial was the third worst ranked financing company included in the study for Captive – Mass Market financing, finishing just head of Nissan’s NMAC in the second-to-last spot and Chrysler Capital in last.
Pandemic Wreaks Havoc on Dealer-Lender Communications and Satisfaction as Industry Goes Remote, J D Power Finds – IT Business Net itbusinessnet.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itbusinessnet.com Daily Mail and Mail on Sunday newspapers.