In 2023, generative AI took the lead in financial technology, prompting banks to ask how this ground-breaking innovation could best augment their operations and customer offerings. A recent EY survey canvassed 60 European financial firms, including banks, to garner their perspectives on their AI journeys, revealing interesting insights.
Training: 77% of leaders expect GenAI to significantly affect productivity and 68% predict up to a quarter of all roles will require upskilling over the next year, yet more than a third (35%) lack action plans Spending: 60% of leaders have allocated capital to GenAI technologies in the last year and 75% plan to increaseTraining: 77% of leaders expect GenAI to significantly affect productivity and 68% predict up to a quarter of all roles will require upskilling over the next year, yet more than a third (35%) lack action plans Spending: 60% of leaders have allocated capital to GenAI technologies in the last year and 75% plan to increase ยป The FINANCIAL Employment