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When she queried the invoice, she was advised that government funding only covered medical treatment up to six weeks after the birth. Her physio appointment was in the seventh week. When she submitted the invoice to her travel insurer, it declined the claim. A statement from the physiotherapist referred to a muscle strain during labour and the policy excluded cover for any loss arising directly or indirectly from pregnancy or childbirth. She felt this decision was unfair and complained to FSCL.
Camylla Battani/Unsplash
A travel insurance policy excluded any costs relating to pregnancy or childbirth. FSCL noted that the customer thought her policy should cover her for any medical treatment that was not paid for by the public system.