any time there is damage like that. so that was a the smartest thing i did because by the time they arrived, the water was gone. all there was was just mud and everything. pete: that s why brock long who is the fema administrator passed it off to the expert to explain clearly because it can get confusing and you hear things about extortion calls to people. this process is lengthy. it involves a lot of money and a lot of lives. ainsley: if you have valuables, make sure i called it claims, is that what it is called when you list your valuables art or china crystal or silver or anything you can t replace because it was your grandmother s or you would like to replace it was expensive. can you tell your insurance agency you want those items covered as well. brian: after you get saved importance is speed in which you get your needs addressed. a lot of times get them addressed. if it take as while the amount of angst and anxiety and inconvenience gets intolerable and people start losing it. g