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Workshop Controller | Aftersales & Service
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Warranty Administrator | Aftersales & Service
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Additional Benefits:
Increased Holiday Entitlement with Length of Service, Recruitment Incentive Awards, Long Service Awards, Health Care Scheme and Cycle to Work Scheme.
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Main Duties and ResponsibilitiesÂ
Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.
Identifying parts using manufacturer parts identification tools, & booking of parts to workshop job cards using the Kerridge DMS system.
Answering the telephone & dealing with customer enquiries.
Dealing with customer enquiries on the Service Reception counter.
Managing the team of technicians.
Managing the shifts work load in accordance with customer expectations.
Create an accurate hand-over data sheet for the following dayâs early service shift controller.
Cleaning vehicles externally with a high-powered pressure washer.
Using a high-powered vacuum to clean and shampoo vehicle interiors.
Complying with health and safety procedures while working with chemicals.
Making sure that all equipment and machinery is properly maintained and secure at all times, reporting any defects and complying with manufacturersâ instructions and PPE recommendations.
Working to set timeframes and targets.
Completing a daily record of work completed.
Other duties to support the branch as required.
Person Specification                      Â
Prior knowledge of the automotive industry.
Full UK driving licence.
Self-motivation with the ability to work as part of a team.
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Sherwood Truck and Van, part of Guest Group is proud to be the UKâs largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.
Service Receptionist | Servicing and Repairs
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