they get it from authorities. some of the families are praying that the debris is not from flight 370 because it means then they d still have hope like this father. watch him. and then you have others who just want to know and believe the malaysian government is withholding information or giving them bad information, one family member finally reached her breaking point in a malaysia air news conference. take a look at this. just heart wrenching. malaysian authorities acknowledge they re not man wrathing family emotions well and say yes, they need help.