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The U.S. Department of Transportation imposed a $140 million fine on Southwest Airlines for breaches of consumer protection laws during the 2022 Christmas holidays.

Teresa murrayPete buttigiegBob jordanSouthwest airlinesCustomer serviceUs department of transportationBiden harris administrationUs public interest research groupAirline responsibilityWinter storm elliottFailed to provide sufficient customer serviceRapid rewardSecretary pete buttigiegConsumer watchdogInterest research groupCustomer experience