cities, probably too late in some ways, but still it launched and actually worked. at one point the website had 700,000 people on it at the same time and it still worked. it actually functioned. it was easy. people were shocked that the government system worked. some folks say they ve already received their test kits in the mail, a lot more on the way. i submit to you this is actually big news because the background news is the government s tech trouble and bureaucracy and history of failed launches. i mean, the fail care.gov debacle is literally a harvard business school case study in what not to do. i thought the same thing might happen this time. i think maybe you thought it would go wrong as well. the site is refreshingly easy to use. as bach said there is a lesson here more broadly about making government work, about making it simple, about not making people fill out paperwork and showing up in person. just make it easy and it will work and people will notice, but