Companies like Facebook, Volkswagen, Boeing – and now the Post Office – have seen how easy it is to destroy brand trust. But communication and transparency are key to rebuilding efforts.
Meta's second most powerful executive Sheryl Sandberg made the shock announcement Wednesday she will leave after a 14-year tenure that included helping steer scandal-prone Facebook to advertising dominance.
After the publication of the Facebook Papers , the company, now officially Meta, has been struggling to fend off numerous accusations about misinformation and immoral use of its own algorithms for users to get more profit.
While the Zuckerberg-backed company is snubbed by media reports over its inability to tackle hate speech, Facebook has now claimed that the prevalence of hate speech on its platform has dropped by almost 50 percent in the last three quarters.