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The latest engagement statistics for Standard
Bank’s Mobile Banking App show that customers are becoming increasingly more
comfortable engaging digitally for more than just basic banking.
Standard Bank reports that there have been more
than 1.2 million unique customers of the app’s Explore and Help centres since
September 2020. This amounts to 2 million views and more than 5600 visitors a
day.
The Help Centre is an interactive knowledge
and self-help platform available on the Standard Bank App for existing
customers and consumers who have not necessarily registered.
Standard Bank data shows that 157 000
customers used the centre’s help cards, which contain 95 how to guides, 15
May 20, 2021
The latest engagement statistics for Standard Bank’s mobile banking app show that customers are becoming increasingly more comfortable engaging digitally for more than just basic banking.
Standard Bank reports that there have been more than 1,2-million unique customers of the app’s Explore and Help centres since September 2020. This amounts to 2-million views and more than 5 600 visitors a day.
The Help Centre is an interactive knowledge and self-help platform available on the Standard Bank App for existing customers and consumers who have not necessarily registered.
The bank’s data shows that 157 000 customers used the centre’s help cards, which contain 95 how to guides, 15 videos and 400 FAQs, and 66 000 searched a topic for help options, to learn about a feature of a service.