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MTN Partners with Accenture and Genesys to elevate Customer Experience - IT News Africa | Business Technology, Telecoms and Startup News

MTN Partners with Accenture and Genesys to elevate Customer Experience - IT News Africa | Business Technology, Telecoms and Startup News
itnewsafrica.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from itnewsafrica.com Daily Mail and Mail on Sunday newspapers.

South africaEnzo scarcellaCornelia van heerdenContact centreService ccaaGenesys cloudReimagining customerChief information officerExecutive customer experience operationsCustomers changing

MTN, Accenture and Genesys unite to elevate the customer experience

MTN has partnered with global consulting firm Accenture and customer experience solutions provider Genesys on an intiative that aims to boost customer care for MTN’s subscriber via cloud-native solutions and advanced AI capabilities.

South africaCornelia van heerdenEnzo scarcellaContact centreService ccaaGenesys cloudChief information officerExecutive customer experience operationsCustomer experience managementSouth africaMachine learning

MTN, Accenture & Genesys Collaborate to Enhance Customer Experience

MTN, Accenture & Genesys Collaborate to Enhance Customer Experience
thefastmode.com - get the latest breaking news, showbiz & celebrity photos, sport news & rumours, viral videos and top stories from thefastmode.com Daily Mail and Mail on Sunday newspapers.

South africaNitesh singhCornelia van heerdenEnzo scarcellaContact centreService ccaaGenesys cloudChief information officerExecutive customer experience operationsAccenture africa

MTN Enhances Customer Experience Through Partnership with Accenture and Genesys

MTN aims to elevate customer experience through a partnership with Accenture and customer experience solutions provider Genesys.

South africaNitesh singhLuisa coetzeeEnzo scarcellaCornelia van heerdenService ccaaContact centreGenesys cloudChief information officerNikos angelopoulosExecutive customer experience operationsChief consumer officerAccenture africaGenesys account director