this morning executive chairman howard schultz says the company is not going to stop there. it s just the beginning. what we ve said to our board and shareholders is we are deeply committed to making this part of everything we do. we hire 100,000 new people a year. this is part of the training. we ve going to globalize this. with me now melissa depino who witnessed and recorded the incident. an opinion writer for the washington post who interviewed the starbucks executive chairman, and howard ross, author of everyday bias . melissa, you witnessed the incident, and starbucks did not take the response, listen, maybe we re a business, we re not a public park. if you want to sit in our store, you have to buy something. they took quite the opposite. howard schultz has take thn head on. they re doing this bias training today, training 175,000 people,