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Troubled by outages, HDFC Bank to use cutting-edge tech across businesses

After facing five instances of downtimes during the past 28 months, the country’s largest private sector lender HDFC Bank, which was pulled up by the banking regulator for several outages, has decided to implement cutting-edge technology across all lines of businesses. In a letter to employees, Sashi Jagdishan, MD & CEO of the bank said, “.we have embarked on a scale-changing technology adoption and transformation agenda to help drive our ambitious future growth plans”. He further went on to say that, in the current financial year, there will be some pandemic-related challenges for sure. But, the broad macro opportunities continue to present themselves across the retail, MSME and Corporate Banking for the bank across geographies’ like semi-urban and rural markets. Apart from this, Jagdishan assured the employees that this year too the bank will follow its normal practice in so far as the compensation cycle is concerned.

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