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Campaigners have called for the Royal Berkshire’s Call 4 Concern system to be used as the basis for guaranteeing a patient’s right to a second opinion. Erin Dean meets the doctors, nurses, and patients involved in its implementation, as well as its founder On every bedside locker at the Royal Berkshire Hospital is a sticker bearing a phone number for the Call 4 Concern service. This information, also on banners and posters around the corridors of the Reading hospital, urges patients or family members to call for help if they are worried about a patient’s changing condition. One call triggers an independent clinical review. Call 4 Concern launched at the Royal Berkshire in 2009. The service is available around the clock seven days a week and is provided by the nurses on the critical care outreach (CCO) team. Other hospitals have since implemented this or similar approaches. Soon, the notices, which advise relatives first to speak to a ward nurse or doctor before calling, could

City ofUnited kingdomUnited kingdom generalAlison schofieldErin deanRoyal berkshireRoyal berkshire hospitalMartha mills