Penn State Researchers Use AI to Analyze Patient Satisfaction
Patient satisfaction can determine the probability of a patient to come back for further care, the likelihood of following discharge instructions, and overall health conditions, but artificial intelligence (AI) might be able to improve satisfaction and health outcomes, according to a Penn State research team.
In collaboration with Geisinger, the researchers applied AI to machine learning algorithms to generate useful recommendations based on historical health care data documenting why patients leave a hospital feeling satisfied or dissatisfied. The study was published in the Institute of Electronical and Electronics Engineers’ Journal of Biomedical and Health Informatics.