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988 to launch as mental health crisis hotline

Transcripts for KPIX CBS Evening News With Norah ODonnell 20240604 22:44:00

i m glad you called today. reporter: this is the kind of call that erica turner answers every day at the suicide and crisis life line. are you thinking about suicide? reporter: she runs one of 200 call centers in the country. the great thing is it s confidential, it is free it is safe. reporter: last year the hot line received more than 3.5 million calls and messages william with a simplified three digit number 988, volume is expected to more than do you believe. that is why we want people to know it s okay to call. reporter: more than 50 million people identify as having mental illness but more than half do not receive treatment. one in three adults reported expressing depression during the pandemic. to be in crisis to not have a good day. reporter: some states don t have the ability to handle more volume with a patch work of

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