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VIRGINIA BEACH, Va., Jan. 26, 2021 /PRNewswire/ Divurgent, an international IT consulting company, announced today that it has launched and successfully deployed a Virtual Patient Support Solution to address call volumes related to COVID-19 vaccination scheduling.
As many organizations have started to rollout their vaccinations and launch communication through patient portals and other virtual communication platforms, a significant influx of inbound calls has followed.
Using the firm s formidable capabilities in large-scale, rapid deployment support solutions, they have quickly stood up virtual patient support capabilities to take inbound calls and help patients activate, register, and navigate patient portals to schedule COVID-19 vaccination appointments. Clients can maintain vaccination distribution schedules and unburden internal staff who would otherwise triage and address all support calls. Divurgent is currently supporting vaccinati