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CRM Databases: Supercharge Your CX | Startups co uk

The customer is King. Here we explain why and how to leverage your CRM database to ensure each of your loyal customers is treated like a royal.

Justin chiaRyan robinsonConnor gillivanBenjamin salisburyRight bloggerEnvironment analyst

Profit Margins: How To Calculate In 2023? I Startups co uk

Companies seeking investment often use their profit margin to attract capital. But how do you make this calculation and how accurate a picture does it deliver?

United kingdomAlex chestermanBenjamin salisburySilicon valleyAuto traderEnvironment analyst

Key customer service skills for exceptional customer experience

Customer service is indispensable if you want to retain customers. Benjamin Salisbury breaks down the best practices you need to woo your clients.

United kingdomMollie newtonBenjamin salisburyInstitute of customer serviceUnited kingdom customer satisfaction indexCustomer serviceHannah stringerMarketing directorHoliday fixerBritt marie monksMarie monksEnvironment analyst

Integrating customer service into 5 key startup business functions

The customer experience can be make or break for getting return clients and turning a profit. Benjamin Salisbury explains how to get it right.

Susannah simmonsBenjamin salisburySoftware adoption doctor at productivSoftware adoption doctorEnvironment analyst

GDPR changes: what do they mean for SMEs?

As the Data Protection and Digital Information Bill passes through Parliament, here's what SMEs need to keep in mind.

United kingdomDorothy agnewMoore barlowDan lovettPenningtons manches cooperBenjamin salisburyGeneral data protection regulationData protection actData protectionDigital information billUnited kingdom data protection actUnited kingdom billData protection officerSenior responsible individualsEnvironment analyst

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