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Today s Customers Demand Top-Notch Customer Service — or Go Elsewhere

Customers have high expectations. They know about the tech marketers have at their fingertips, and they expect them to use it.

David sholkovitzRavi sundararajanTomas gornyJohn nashJames brownPersonalized customer serviceCustomer service is omnichannelSmart communicationsService provides customer satisfactionRedpoint globalHarris pollVerint stateDigital customer experienceEnhancing your one to personalizationHow iotDigital customer

How to Deploy Successful Hyper-Personalization

Personalization based on audience segmentation is no longer enough for today’s consumers. Learn how you can use hyper-personalization to boost CX and drive ROI.

Sharad varshneyBilal jafferyShekar ramanShari hoferGuzel maksutovaConnecting withExisting contentContent marketingDevelop your omnichannel strategyHarvard business reviewEnhancing your one to personalizationArtificial intelligence in marketingCustomer journeys and mappingCustomer experience design

Qualtrics Offers Heightened Personalization Opportunities With Social Connect

Support teams can use intelligent routing and AI-powered self-service automation to increase customer satisfaction.

Fabrice martinQualtrics socialQualtrics social connectLive chatNew waySocial connectStep closerEnhancing your one to personalizationFuture holdDigital experience metricsArtificial intelligence in marketingSocial media marketingCustomer experienceCustomer relationship managementOmnichannel marketing

CX: What It Is, Why It Matters and How to Optimize It

Customer experience can make or break a business. Learn why CX matters, how to measure it and seven ways to improve it.

Esteban kolskySitel groupDepartment collaborationBring your whole companyProduct developmentServion global solutionsMckinsey companyCustomer serviceChief evangelistMeasure customerImprove customer experienceBrand withGood customerCustomer problemsSelf service avenuesData you re

Drift Announces Hyper-Personalization Tool With New Conversation Cloud

Businesses can increase customer lifetime value post-sale with Drift's new Conversation Cloud service.

United statesLeo tenenblatConversational serviceConversation cloudChief product officerDrift conversationalDrift conversation cloudEnhancing your one to personalizationArtificial intelligence in marketingCustomer journeys and mappingCustomer experience managementCustomer relationship managementVoice of the customerCustomer service and support

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