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Enabling Agents to Help More Customers, More Efficiently, and With More AccuracyWASHINGTON, Dec. 05, 2023 ibex , a leading global provider of business process outsourcing and customer.

United statesMichael darwalJim ferratoDan burrisZiang xieEnabling agentsHelp more customersMore efficientlyWith moreAverage response timeAverage handle timeBusiness intelligenceCustomer journey mappingValue stream mappingCustomer complexity