HOLDING PATTERN
Do I hold the record wait for unpaid Qantas refunds? I cancelled my return flight from Dallas in late April. When I phoned Qantas in July I was assured that I would get my refund by mid-September. Nothing. In early November I was promised I would get an email the next day and a refund within two weeks. It s now seven months and I m still waiting. Can anyone beat that?
John Ward, Fairlight, NSW
DO THE LIGHT THING
Don t give up on hunting down the northern lights, Rhoda Silber (Traveller Letters November 28). My son and I travelled to Norway at the end of January this year and saw the lights not once, but three times. It was an unusually mild winter in Norway so our nightly sojourns into the mountains around Tromso were bearable. One has to be patient but it was well worth the wait. Despite being a woeful photographer, my photos were spectacular.