At Arizona State University Online, student success coaches cultivate deep relationships with students as individuals, get to know their unique life experiences and challenges, and leverage data to better understand the multitude of factors that can impact retention. We spoke with Nicolette Miller, senior director of student success initiatives, about her team’s student-centered approach and what institutions should be doing to help students reach the finish line of their education.
At Arizona State University Online, student success coaches cultivate deep relationships with students as individuals, get to know their unique life experiences and challenges, and leverage data to better understand the multitude of factors that can impact retention. We spoke with Nicolette Miller, senior director of student success initiatives, about her team’s student-centered approach and what institutions should be doing to help students reach the finish line of their education.