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union points to the airline using out-of-date technology to schedule crews. we had flight attendants waiting on hold for 17 hours to get in touch with crew scheduling. and it s deplorable. reporter: one ripple effect compounding the chaos, baggage piling up. nbc s emilie ikeda is at chicago s midway. reporter: travelers who do manage to catch a southwest flight are greeted by yet another challenge upon arrival of epic proportions, sifting through this sea of luggage here at midway to maybe find their bag. we ve been in line for two hours. ricky is checking all the other flights. reporter: rickie and emily jimenez started their journey yesterday, trying to get home to las vegas and their 2-year-old son. after waiting four hours at new york s la guardia airport some lady walks through that was with southwest and said hey, we have 19 tickets to get to atlanta on a bus. anybody want to go on a bus ride? a 13-hour bus ride to get to atlanta. reporter: they hopped on, hopin

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