better their service. at a time we are at a time where we have real competition. putting a heavier debt and charging more for a medallion just does not make any sense. from a business point of view, none of this makes any sense. shutting out the drivers that are on the list, cutting them out does not make any good sense at all, either. by adding medallions and bringing in drivers who are inexperienced, it will add to the problem we already have in the industry. an experienced drivers. unexperienced drivers and a low level of service. the changing from shall to may is just an abomination. i do not know how i could look at bill, who i have known for 25 years, and who has changed his entire life to get a medallion, just to have it taken away like that. it is a shame. [applause] [reading names] good afternoon, commissioners. i always look at this as a celebration. a lot of people that had medallions that were not able to sell them or get any money for them now they
terrible. the director decided information needs to get out earlier. with regarding these, there has been little outrage and the impact on the industry as great in some areas. that [unintelligible] without more outreach. the average cab driver comes from a country where english is fánot their first language, did not get the american education, and understands the impact that these may have on their ability to do their business and do their job. you re making a lot of these cabdrivers employees. there s a lot of risk involved by treating these rules and regulations. also without the enforcement. they have not hired at the investigators and they re dragging their feet on this. what is the industry gotten? i am concerned that this is moving too slowly in terms of helping the cab industry do a better job in terms of customer service. the question you first asked is how does this improve customer service? thank you. next speakers. ñi no agent is allowed to acct or solicit
cabdrivers employees. there s a lot of risk involved by treating these rules and regulations. also without the enforcement. they have not hired at the investigators and they re dragging their feet on this. what is the industry gotten? i am concerned that this is moving too slowly in terms of helping the cab industry do a better job in terms of customer service. the question you first asked is how does this improve customer service? thank you. next speakers. ñi no agent is allowed to acct or solicit gratuities. i first drove in 1969 for looks workout luxor cab. i never paid for favors but i want to give you a scenario. a driver has got his money and he is paying his money in and there s no benefit there or anything else. some throw a buck to the cashier to count them out. a lot of them to the gas man. he will put the gas in and check their oil when they finish. some drivers, not all through the mud driver. the most abuse is there will have to pay extra money to get a go
it is why i think we need a better process than this. this was just sprung on us at the last minute. [reading names] director nolan: good afternoon. i am a medallion holder. i have been a driver for many years. i do not get it. i do not get it at all. i do not see where the vision is with this. it seems like these are ideas that are just being thrown out there. i see nothing about any of this that has to do with customer service. it is not going to do anything for the customer that will better their service. at a time we are at a time where we have real competition. putting a heavier debt and charging more for a medallion just does not make any sense. from a business point of view, none of this makes any sense. shutting out the drivers that are on the list, cutting them out does not make any good sense at all, either. by adding medallions and bringing in drivers who are inexperienced, it will add to the problem we already have in the industry. an experienced drivers.
company like luxor or yellow cab is being discussed of extorting drivers for. tipping for tipping. drivers are not exported to tip anything. it has been a tipping business since i was 8 years old that i can remember where drivers shared with their dispatchers, their call takers about the tip or their gasman for helping them out with cars or whatever. it is not recommended, it is not forced on, is a common courtesy to let individual if they want to share in what they have made for the day with people they work with on a daily basis. that goes back to management exemption. that is one of the items the tac got on the agenda that never got forward i do not know if she is our director but she never brought it to your attention after we voted on it to have that done. continuing to do that brings people up on here to speak to you that have experience, educated to know what they re talking about in the cab industry. it is a benefit to everyone of us including you to have that kno